Group Profile: Healthcare Company
Healthcare Company – A healthcare network, consisting of half a dozen hospitals and multiple other health-care facilities spread across several hundred miles of rural towns and small cities, had come together through a series of mergers, often with a cloud of financial stress overhanging the transaction.
A new CEO had been brought in to inject energy and leadership in the struggling network. He hired a consulting firm to help drive a culture change. One of their first steps was to level-set with the Executive Team and hand-picked Culture Champions from across the network.
AgileBrain joined them in running a culture workshop, the centerpiece of which was a tailored, real-time AgileBrain exercise.
The Group Profile
Over 50 executives and culture champions completed AgileBrain at the same time before a break. When they returned, we shared the profile below:
Self
Material
Social
Spiritual
Aspirational
Potential
Success
Recognition
Purpose
Experiential
Authenticity
Immersion
Caring
Ethics
Foundational
Safety
Autonomy
Inclusion
Justice
Interpreting the Profile
The results showed high degrees of activation, particularly in the area of Ethics and Potential, which along with Safety skewed negative. We formed break-outs to dig deeper on those three emotional needs.
Digging Deeper
Perhaps the most interesting finding was around Ethics. Executives had a hard time understanding what this could be (after all, as a hospital chain, they prided themselves on ethical behavior) until a nurse chimed in, “we are so short-staffed and over-worked, that we can’t afford to discipline or fire anyone. We’re putting up with all kinds of bad behavior.” This insight was a wake-up call for the Executive Team and illustrated the power of emotions in culture (employees don’t check their emotions at the door!)